Conditions of Use

Product Availability

The majority of Nappy Cakes and other products by Pure Nappy Cakes are available in stock, we have a very quick turn around and have over a hundred nappy cakes in stock at any one time; however during busy periods your nappy cake or baby gift may need to be made to order, even so you may be surprised at how quickly we are able to deliver your nappy cake order! We will always endeavor to meet your deadline.
For items that are made to order - if a certain product or ingredient becomes unavailable, we reserve the right to use an alternative product of equal or greater value and will contact you where possible to discuss this. Pure Nappy Cakes cannot be held responsible for availability of products.

Please note all images and photographs are for illustrational purposes only. We endeavour to describe all products accurately and display accurate photographs, however designs and styles may vary occasionally.


Payment

We use Paypal and Sage Pay as our payment methods which accept all major debit and credit cards. We use Sage Pay to collect/process transaction information.

Click Here to view the Sage Pay Security Policy


Please note that you do not need to have a Paypal account to be able to checkout with Paypal. Alternatively we accept Cash on Collection.

Please be aware that orders will only be sent once the payment has cleared in our accounts.

If you intend to collect your order from us, please contact us on 02034881416 or by email to Sales@PureNappyCakes.com and we will advise you of the collection details.


Refunds and Returns

We value each and every one of our customers greatly and take pride in providing outstanding customer services.

In the unlikely event that you are unsatisfied with your Pure Nappy Cakes order you may wish to contact us before sending your return to see if we can resolve the issue.

If we cannot resolve the problem you may return your purchase within 7 days of purchase for a full refund*. (Refund excludes any money paid for Postage & Packaging). Please note you are responsible for return postage costs. We would recommend that you use a recorded delivery service and obtain proof of postage for your returns as we can not be held responsible for any items lost in the post.

*Please note a full refund will only be issued if your parcel has not yet been dispatched. Once a parcel is dispatched it will need to be returned to us before a refund is issued, the refund will be less the amount for postage and packaging unless the item is faulty. If you change your mind and we have already made your cake to order a refund will be issued but is subject to a 10% admin fee.

Your order and all of its ingredients must be returned in the same condition in which it was received and in the full original packaging. Please note refunds will not be issued if the nappies are unwrapped or any of the items opened due to hygiene reasons. Refunds will be issued once the cake is received by us in an acceptable condition**. Please contact us prior to sending a return.

**Excludes nappy cakes and items that are specifically made to your requirements, i.e. bespoke and made to measure products or nappy cakes using the Nature Babycare eco-friendly nappies.


Copyright

All rights, including copyright, for this website are owned by or licensed to Pure Nappy Cakes Limited.
Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of Pure Nappy Cakes Limited.
You may not modify, distribute or re-post anything on this website for any purpose.

You may copy, print or download extracts of the material on this website for the sole purpose of placing an order with Pure Nappy Cakes Limited.

All designs of nappy cakes and baby gifts and text shown on this website are the intellectual property of Pure Nappy Cakes Limited unless otherwise stated. Any plagiarism, close imitation or 'passing off' of our designs is a direct infringement of our copyright policy and UK copyright laws.

Pure Nappy Cakes Limited will take action against any person, company or organisation that infringes on our copyright policy.


Privacy Policy

By using our services you agree to the use of the data that we collect in accordance with our privacy policy: http://purenappycakes.com/index.php?main_page=privacy

We only collect personal information such as your name, contact details, address etc. that is required to complete your order with Pure Nappy Cakes and provide you with a satisfactory service. Any personal information you provide will only be used by Pure Nappy Cakes to complete your order, to keep in contact with you and inform you of developments associated with our business.

We will not provide your details to any other third parties except for reasons where necessary to complete your transaction; for example to arrange delivery of your order with a courier company. For items sent via courier we will supply the contact telephone number to the courier in case there are any problems with the delivery and also your email address so that the courier can send email notifications of the dispatch of your order and the delivery day, time and other details, you may also receive an sms text message from the courier to notify you of when to expect your delivery. If you would prefer that we didn't provide this information please contact us in writing or add a note to us when placing your order.

We will only publish feedback you provide to us with your knowledge and consent.

We use PayPal as our preferred payment method. PayPal protects your financial information with industry-leading security and fraud prevention systems. When you use PayPal, your financial information is not shared with Pure Nappy Cakes Limited. Once your payment is complete, you will be emailed a receipt for this transaction.


Feedback

We thrive on the positive feedback we receive from our nappy cake customers; we aim for 110% customer satisfaction. We would therefore appreciate any comments, good or bad about your shopping experience with PureNappyCakes.com. If you have any suggestions about our products or our website please let us know! You can leave your comments in our guest book or alternatively you can contact us using the contact us form. We will only publish feedback with your prior knowledge and consent.